Customer support
One support queue, routed to the right person
Questions come in on WhatsApp, email and your website. We build the workflow that gathers them in one queue, answers the common ones and hands the rest to the right teammate.
What we automate
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One queue
Messages from every channel are collected in a single list.
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Replies to common questions
Standard questions get an immediate answer, so the team handles the rest.
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Routing
Each ticket goes to the right person by topic or by language.
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Escalation
A ticket that waits too long is flagged to a manager.
Built, hosted and run for you on managed n8n
How it works by hand today
The routine is familiar, and so are the places it breaks.
By hand today
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Messages in too many places
The team checks three inboxes and a phone, and something is always missed.
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The same answers, again and again
Opening hours, prices and delivery times are typed out by hand all day.
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Nobody owns the ticket
A question can sit for hours because everyone assumed someone else had it.
After automation
The same routine, running itself
Nothing waits for someone to remember. Each step moves on by itself, and a person only steps in when a real decision is needed.
- One queue
- Replies to common questions
- Routing
- Escalation
How it works
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Tell us the routine
Book a free consultation and describe what your team does by hand today.
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We design and build it
We map the steps, build the workflow and connect it to the tools you already use.
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We run it for you
It runs on a managed n8n environment, and updates, backups and SSL are handled for you.
Questions about this solution
What teams usually ask before they book.
Can it answer in Arabic and English?
Yes. Replies can be written in either language, and we can route a ticket by the language of the message.
Will customers know they are talking to automation?
That is your choice. We usually keep automatic replies short and clear, and hand over to a person for anything complex.
Which channels can it cover?
WhatsApp, email and website forms are the usual starting set. We confirm the channels you use during the consultation.
Related solutions
All solutionsTell us what you do by hand today
Book a free consultation and we will design the automation with you.
We reply in Arabic or English