Terms of Service

Last Updated: September 2026

1. Acceptance of Terms

By accessing, registering for, or using this platform (the "Platform", "Service", "I", "my services"), you (the "Client", "User", "you", "your account") legally agree to be bound by these Terms of Service (the "Terms"), along with the Refund Policy, Privacy Policy, and any other policies or guidelines published on my website. If you do not agree to any part of these Terms, you must immediately cease using the Platform.

2. Description of Service

This Service provides managed hosting and orchestration for automation service packages, including fully managed hosting, execution, and scaling of automated workflows, as well as providing custom hosting environments for integrating business messaging services.

Service Availability and Uptime:

I aim to maintain 99% uptime for all hosted services, measured on a monthly basis.
I may temporarily suspend the Service for critical updates or security patches. This is typically done during off-peak hours from Sunday to Thursday, between 12:00 AM and 4:00 AM Cairo Time.
In the event of security breaches, hardware failures, or force majeure events, the Service may be interrupted without prior notice.
Uptime commitments apply only to paid subscription tiers. Free trial access has no guaranteed uptime.

3. Account and Registration

You must be at least 18 years old or have the consent of a parent or guardian.
You are responsible for all activities that occur under your account.
You may not register multiple accounts to bypass usage limits. This violates the Terms and may result in account termination.
If you are registering as a business, you confirm that you are authorized to bind that business to these Terms.

Account Information:

You must provide accurate, complete, and current contact information during registration.
You are responsible for maintaining the confidentiality of your login credentials.
You must notify me immediately via approved support platforms of any unauthorized access to your account.
I am not liable for damages arising from your failure to protect your password.

Account Suspension or Termination:

I reserve the right to suspend or terminate your account, without warning or refund, in the following cases:

If you violate any provision of my Terms.
If you attempt unauthorized access or exploit security vulnerabilities.
If your account exhibits patterns consistent with abuse, fraud, or spam.
If you consistently exceed resource limits by more than 200%. Soft limit resources trigger upgrade warnings, while hard limits result in immediate suspension.
If a payment fails and the account remains unpaid for more than 7 days.

4. Prohibited Use and Content Policy

Prohibited Activities:

You agree not to use this Platform to do the following:

Attempt to decompile, disassemble, or reverse engineer any part of the Platform.
Access, probe, or attempt to bypass the security systems or accounts other than your own.
Upload, publish, or execute malware, ransomware, bots, or code designed to harm the Platform or other users.
Launch denial-of-service (DoS) attacks or resource exhaustion attacks against the Platform or other clients.
Extract or crawl customer data, pricing information, or API structures without authorization.
Resell or redistribute Platform access, instances, or computing resources as your own managed service.
Host content that violates local, national, or international laws. This includes content promoting violence, illegal gambling, or hate speech.
Use the Platform to send unsolicited bulk messages, phishing emails, or disruptive marketing campaigns.
Attempt unauthorized payment transactions, use stolen payment methods, or initiate chargebacks without a legitimate dispute.

Acceptable Use for Workflows and Automation:

Automating business processes such as invoice processing, lead management, and CRM synchronization.
Data integration and Extract, Transform, Load (ETL) workflows.
Scheduled reporting and data exports.
Internal team communication and notification systems, and Webhook receivers for third-party integrations.

Prohibited Uses for Automation Platforms include:

Cryptocurrency mining.
Running rendering or encoding farms.
High-volume big data processing without prior approval.
Building a competing automation platform and reselling instances.

Third-Party Services and Messaging Limitations:

Some integrated messaging services may rely on unofficial protocols or those not authorized by the original service providers. Using these services carries inherent risks:

Your messaging accounts may be permanently suspended or banned by the original service provider without notice or recourse.
Third parties do not provide official support for these hosted instances.
Using these protocols may violate the original messaging provider's terms of service.
I am not responsible for data loss, message delivery failures, or account suspensions resulting from the use of these unofficial services.

Acceptable Uses for Messaging (At Your Own Risk):

Bulk customer notifications related to marketing, orders, updates, and appointments.
Customer support automation and chat.
Lead qualification and follow-up workflows.

Prohibited Uses for Messaging:

Spam, harassment, or unsolicited bulk messaging. This is illegal under the Egyptian Telecommunications Law.
Phishing attempts, credential harvesting, or impersonation.
Scraping user data or contact lists.
Broadcasting to users without prior consent.

5. Intellectual Property Rights

Platform Ownership:

All content, design, code, features, and functionalities of the Platform remain my exclusive property. This includes templates, dashboards, and API documentation.
You are granted a limited, non-exclusive, revocable license to use the Platform solely for your authorized business purposes.

Your Content Ownership:

You retain full ownership of the workflows, data, and configurations you create or upload.
By uploading content to the Platform, you grant me a limited license to replicate, temporarily store, and create disaster recovery backups of the data.
This license also allows for the display of aggregated, anonymized usage metrics on my analytics dashboard.
Anonymized data is used to improve Platform performance and security.
I do not sell, license, or exploit the intellectual property of your workflow data to generate income.

Third-Party Services:

Some services rely on software licensed under permissive open-source licenses.
By using our hosting services, you agree to comply with the terms of the applicable open-source licenses.

6. Payment and Billing

Pricing and Currency:

All prices are displayed in Egyptian Pounds (EGP).
Prices are subject to change with a 14-day notice via email or official support channels.
Price changes apply only to new subscriptions or renewals. They do not apply to active subscriptions until the next renewal cycle.

Billing Cycle and Auto-Renewal:

Subscriptions are billed monthly or annually if specified.
Subscriptions renew automatically at the end of each billing cycle unless canceled.
You can cancel at any time via your account settings or by contacting the support team. Cancellations take effect at the end of the current billing cycle.
You will receive a renewal notice 7 days prior to the next billing cycle.

Payment Methods and Processing:

Card and e-wallet payments, including mobile wallets, are processed via XPay, our PCI-DSS-compliant payment gateway.
Manual payments are accepted via Instapay and Vodafone Cash transfers, processed within 24 hours of payment confirmation.
If a second payment attempt fails, your account will be suspended after 7 days of non-payment.
Suspended accounts can be reactivated upon successful payment.
No refunds are issued for partially served months due to non-payment.

Taxes and Compliance:

Displayed prices may not include applicable Egyptian sales tax or Value Added Tax (VAT).
You are responsible for paying any taxes owed on your subscription.
Invoices are provided in Arabic and English upon request.

7. Data Privacy, Security, and Isolation

Data Isolation:

Each hosted instance operates in a fully isolated environment.
Your workflow data is stored in a dedicated database schema with role-based access controls.
Your computing environment operates with strict CPU and memory limits.
You have a dedicated subdomain, and direct access to other users' instances is not possible.
Your workflow data will never be commingled with other users' data, whether at rest or in transit.

Backups and Data Retention:

I maintain daily snapshots of your instance data. They are retained for the period specified in your plan tier, whether 7, 30, or 60 days.
You may request manual restoration of deleted data within the backup retention window.
Upon account termination, the instance and associated data are retained for 7 days before permanent deletion. After 30 days, data is irreversibly deleted and cannot be recovered.
A manual service fee of 800 EGP may apply for data recovery outside of standard backup windows.

Security Measures:

AES-256 encryption is applied to data at rest, and TLS 1.3 protocol is used for data in transit.
Network security includes firewalls, request rate limiting, and DDoS mitigation.
Round-the-clock monitoring is available for intrusion and anomaly detection, along with regular security assessments and audits.
No system is 100% secure. While I employ robust protection, I cannot guarantee the absolute prevention of data breaches. I cannot guarantee immunity from advanced attacks, zero-day vulnerabilities, or protection against insider threats. I am not responsible for the security of data transmitted by you over unsecure networks.

8. Disclaimer of Warranties

Service "As Is":

The Platform is provided "as is" without warranties of any kind, either express or implied.
I disclaim all warranties, including merchantability, fitness for a particular purpose, non-infringement, and the accuracy or completeness of data.

Free Trials and Third-Party Services:

Free trial instances are provided for evaluation purposes only and carry no uptime guarantee, SLA, or support commitment.
I am not liable for service outages caused by infrastructure providers or third-party services.
I am not responsible for bugs or security vulnerabilities in open-source components or actions taken by third parties against hosted instances.
I disclaim responsibility for network issues, DNS propagation delays, or ISP outages.

9. Modification of Terms

I reserve the right to update these Terms at any time. They will be published on my website with a new update date. Active subscribers will be notified via email or support channels at least 14 days prior to any material changes. The Terms become effective immediately for new accounts, and your continued use of the Platform after changes indicates your acceptance of the updated Terms.

10. Entire Agreement

These Terms, along with the Refund Policy and Privacy Policy, constitute the entire agreement between us regarding your use of the Platform. These Terms supersede all prior agreements, understandings, and communications.

11. Contact and Support

For questions about these Terms, you can reach out via:

WhatsApp: +20 1559323980 (WhatsApp only)
Email: [email protected]
Support Hours: Sunday–Thursday, from 10:00 AM to 6:00 PM Egypt Time (EET).