Refund Policy

Effective Date: January 1, 2026 Last Updated: August 2026

1. Scope of Policy

This service ("Platform", "Service", "I"), operated by Rinoo as a solo project, provides managed hosting services for n8n automated workflows and WhatsApp API integration via Evolution API. This Refund Policy outlines the terms under which refunds are issued for fees paid in Egyptian Pounds (EGP) via XPay or manual payment methods (Instapay or Vodafone Cash).

2. Subscription Refund Terms

2.1 7-Day Money-Back Guarantee (For New Subscribers Only)

Conditions: Subscribers to any plan tier (Starter, Pro, or Business) are eligible for a full refund within 7 calendar days of their first payment date, provided that:
- The request is submitted via WhatsApp to my support channel.
- No paid additional services (such as workflow migration or custom builds) have been consumed.
- The instance has not been used to process more than 100 workflow executions.
One-Time Limit: Each client account is only eligible for one refund under this guarantee. Subsequent requests will be evaluated on a case-by-case basis and may be denied.

2.2 Recurring Billing Refunds

Mid-Term Cancellations: If you cancel your subscription mid-month, no refund will be issued for the partially paid month. The service will remain active until the end of your current billing cycle, at which point the subscription will be terminated.
Annual Plans: Clients paying annually (10 months of fees, receiving 12 months of service) may cancel within the first 30 days and receive a prorated refund. After 30 days, the annual commitment is final and non-refundable.

2.3 Upgrade and Downgrade Policy (No Refunds)

Changing Plans: Upgrading or downgrading between tiers during an active billing cycle adjusts the service level immediately. No refund is issued. The price difference is applied to the following billing cycle.

3. Refunds for Additional Services

The following paid additional services are non-refundable once initiated:

Workflow Migration (500 EGP): Non-refundable once my team begins the migration process.
Workflow Audit (800 EGP): Non-refundable once the audit is completed.
Custom Workflow Builds (400–3000 EGP): Non-refundable; payment is collected upfront, and refunds are only issued if I cannot deliver within 30 days due to platform constraints.
Monthly Contracts (2500+ EGP): Billed monthly; subject to the same mid-term cancellation policy as recurring subscriptions.

4. Payment Terms by Payment Method

4.1 XPay Payments (Card or Digital Wallet)

Refunds are processed by XPay within 5–7 business days of approval.
Your banking institution or wallet provider may take an additional 2–5 business days to reverse the transaction.

4.2 Manual Payments (Instapay or Vodafone Cash)

Instapay or Vodafone Cash refunds are issued via reverse bank transfer or cash compensation (at my discretion).
Manual refund requests require contacting the support team via WhatsApp and may take 5–10 business days to process.
I will verify the recipient's account details via WhatsApp before processing the refund.
No refunds can be issued for cash payments sent to unofficial third parties. Only payments directed to the official account details provided via WhatsApp are eligible for a refund.

5. Refund Request Process

5.1 Submitting a Refund Request

Contact Support: Contact me via WhatsApp with:
- Your registered email address.
- Date of payment.
- Transaction ID or Invoice ID (found in your billing history).
- Reason for the refund request.
Approval Review: My team will review your request within 24 business hours.
Confirmation: Upon approval, I will confirm:
- The refund amount.
- The refund method.
- The expected processing timeline.
Processing: Refunds are processed immediately upon approval.

6. Chargeback Liability and Issuer Disputes

6.1 What is a Chargeback?

A chargeback occurs when your bank or card issuer reverses a payment without you first requesting a direct refund from me. Chargebacks are used for fraudulent or unauthorized transactions, not for regular refund requests.

6.2 Chargeback Window (90-Day Exposure)

Timeline: Your card issuer may submit a chargeback request up to 90 days after the transaction date.
Who Can File: Mastercard, Visa, American Express, or your bank.
Reason: Claiming that the transaction was unauthorized, fraudulent, or defective.

6.3 Preventing Chargebacks

To avoid a chargeback:

Request a Refund Directly: Contact me via WhatsApp within 7 days if you are dissatisfied.
Do Not Request a Refund and File a Chargeback: This is a double dispute for the same transaction and is illegal in most jurisdictions.
Verify Instance Functionality: Test the service before the 7-day period expires.
Contact Support First: Most issues can be resolved without refunds.

6.4 Chargeback Liability and Legal Consequences

If you file a chargeback after receiving a refund from me, or if you file a chargeback for a functioning service without attempting to contact me first:

I will hold you legally liable for the chargeback amount plus fees.
I may initiate legal action in Egyptian courts to recover the funds.
Your account will be permanently banned.
This violates payment card network rules and may result in consequences for your card issuer account.

6.5 Special Cases: 90-Day Chargeback Window

Even after 7 days have passed:

You may request a refund after 7 days at my discretion (evaluated on a case-by-case basis).
You cannot use the chargeback process as a substitute for requesting a refund.
Any chargeback filed after you request a refund is considered fraud/abuse.

7. Non-Permitted Refunds

No refunds will be issued in the following cases:

Violation of any term in this policy.
Deletion of instance data after the allowed backup retention period.
Refund requests submitted more than 7 days after the first payment (outside the standard guarantee window for new subscribers).
Fees for consumed services exceeding the quotas included in the plan tier (e.g., additional execution counts).
Downgrades to lower tiers (no refund for the difference).
Forced cancellation or service removal due to failed payments or overdue invoices.
Services performed by my technical team that were requested by you in writing.

8. Refund Limitations and Conditions

Only One Refund Per Account: Each client account is eligible for a refund only once under the basic money-back guarantee. Subsequent refund requests are evaluated on a case-by-case basis and may be denied.

9. Service Credits (Alternative to Refunds)

Instead of a cash refund, you may choose to receive a service credit of equal value to be applied to future renewals or additional services. Service credits:

Do not expire (valid forever).
Can be transferred between active instances on the same account.
Cannot be converted to cash.
Are forfeited if the account is permanently deleted.

10. Disputes and Escalation

Dispute Framework: If you believe a refund was processed incorrectly, you must contact me within 14 days of the refund decision.
Escalation: Unresolved disputes may be escalated to your payment provider (XPay or your bank) for review.
Chargeback Policy: Chargebacks initiated without attempting to resolve the issue with the support team may result in account suspension pending investigation.

11. Contact Me

For refund requests or policy clarification, contact me via:

WhatsApp: +20 1559323980 (WhatsApp only)
Email: [email protected]
Support Hours: Sunday–Thursday, from 10:00 AM to 6:00 PM Egypt Time (EET)

12. Modifications to this Policy

I reserve the right to modify this policy at any time. Changes:

Will be published on my website with an updated "Last Updated" date.
Active subscribers will be notified via email or WhatsApp at least 14 days in advance.
Become effective immediately for new accounts.

Continued use of the Platform after changes indicates your acceptance of the updated policy.

Last Updated: August 2026
Version: 1.0 (Solo Project)